Payment Processing Support
We Offer 3 levels of world class customer service
At Bitel, we understand that great products go hand in hand with great support. Bitel's success, as well as that of our resellers depends on excellent service and after sale support. Bitel has partnered with TASQ®, the payment processing industry's leading outsource provider, to offer the very best in service and support.
Bitel's line of Flex products will be held in inventory for shipment at your request, providing fast delivery to your facility or that of your merchant's. You will receive inventory and deployment reports.
Added to the level I support, TASQ® will facilitate repairs and swap-outs as you direct, on behalf of your merchant. As in level I, reporting will be provided, documenting all activities.
Level III support includes levels I & II. The added benefits of 24/7 help desk phone support rounds out Bitel's commitment to world class customer relationship management. If you have your own help desk services during normal business hours, you might consider TASQ® level III as a backup for your merchants that operate 24/7.